The Project Manager position oversees support services for the expanded implementation of the Livelink application.
 
Responsibilities
• Maintain Content Server (Livelink) users, groups, permissions, security and system configuration
• Assist, contribute and coordinate presentations to clients and user groups to display the application and train users
• Coordinate requirements and design discussions with clients as necessary
• Produce documentation that adheres to Systems Development Life Cycle (SDLC) standards and procedures including requirements, design, testing and training documentation for Content Server (Livelink)
• Collect, assimilate and communicate information needs to the client management team
• Functional and system integration testing for software upgrades, customizations, patches, etc.
• Learn and understand client business processes
• Look for opportunities to add value to document management processes of clients with additional Content Server (Livelink) modules or features
• Identify and develop Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) in coordination with clients for ongoing production support
• Participate in local OpenText user group functions
• Adhere to engagement standards and ensure project quality and on-time delivery
• Backup system administration activities including Content Server (Livelink) monitoring and reporting to ensure maximum uptime, availability, and security controls
• Oversee full lifecycle of team assignments from conception to completion
• Communicate business and technical impacts which affect scheduling to management in advance
• Coordinate personal schedule to ensure 100% support coverage