IMC developed a reliable, proven and cost-effective solution to solve key, statutory requirements and established enterprise architecture building blocks for the U.S. Citizenship and Immigration Services (USCIS). Before IMC, Freedom of Information Act (FOIA)/Privacy Act (PA) driven actions were characterized by manual processes, high costs and large backlogs. Today, DHS enjoys a powerful, state-of-the-art case management system that efficiently processes more than 90% of the workload at fractions of what it used to cost.
And while many agencies still strongly rely on manual processing to meet FOIA/PA and other statutory requirements, IMC’s award-winning solution is scalable and flexible to meet each agency’s document imaging, case management and workflow needs.